Charity increases efficiency and security with Hague Software Solutions
As the UK’s largest Armed Forces charity, The Royal British Legion is always looking for ways of dealing with payments that increase efficiency and security and asked Hague Software Solutions to come up with an improved solution to processing its donations.
The Royal British Legion provides practical care, advice and support to serving members of the Armed Forces, veterans of all ages and their families. Whether it’s families coping with the loss of a loved one, help at home to adapt to independent living, recovery centres for injured personnel, money and careers advice, or residential care The Royal British Legion is there to help.
In addition to the £42million the charity aims to raise through its annual Poppy Appeal, The Royal British legion raises money through the Poppy Lottery, Poppy Raffle and its online Poppy Shop. Many of the donations received are in the form of a cheque, which require processing at its London head office or at the Poppy Appeal headquarters in Aylesford, Kent.
Our head office, raffle and Poppy Appeal teams regularly receive a high volume of cheques. Processing these in a timely manner is essential in meeting our high standards when dealing with donors, and we’re always looking for ways to improve efficiency.
Peter Love, The Royal British Legion’s Data Services Manager
The current system was not only time-consuming, but it was also expensive and prone to human error.
Solchar TJ to the rescue
The charity identified Hague Software Solutions’ Solchar TJ system as the answer. Solchar TJ uses a highspeed cheque scanner to automatically capture images of both sides of each donation received by The Royal British Legion, decoding both the printed and written information to create an accurate record of the transaction. All this is carried out in a matter of seconds, and almost immediately shows
the user all the critical information on a single screen.
“One of the major benefits to us is that processing of donations can be separated from the handling of paper cheques, which can be immediately dispatched to the bank after scanning, so as well as being efficient and secure, the Solchar TJ system helps us achieve a greater level of accuracy. It also ensures we meet best practice and comply with our internal audit process.”
A rock-solid solution
Solchar TJ’s ease-of-use has been another reason for its popularity: “The system was installed in the morning, the training was delivered in the afternoon and we were up and running the next day with no problems.”
Once a Solchar TJ system is in place, it’s not the end of Hague Software Solutions’ involvement as it is committed to providing exceptional levels of customer service. The Hague Software Solutions team have always been on hand to answer any queries and respond immediately to any requests to adjust how the system works.
